How to Order - Start Here!
The online farm store opens on Mondays at 6 pm and closes on Wednesdays at 8 pm for all pickup and delivery orders. Once the store closes, ordering will not be available until the next Monday beginning at 6 pm. Pickup hours are Saturdays from 9 am to 12 noon. Deliveries are available within a 10 mile radius of the farm for a $5.00 delivery fee. We delivery on Saturdays from 1 to 3 pm. Please see the FAQs below for more information.
Q. Can I buy RTF products at the farm or at a market?
No, not at this time. We currently sell exclusively online and do not attend any farmer's markets. When you pick up an online order, add-on products may be available to purchase at the time of pickup.
Q. How do I add to an existing order?
If you finish an order and wish you had added something, simply place a second order and we'll combine them together. Please add a note in the comment box like "add to first order" so we don't miss it. If you are getting doorstep delivery, select the pickup option on the second order to avoid being charged a second delivery fee. Of course, you can always contact us if you need help.
Q. Do you charge sales tax?
As a qualified farm in Tennessee, we are not required to charge sales tax on items grown on our farm and those produced by some other farmers. Products by other partners, products containing non-farm ingredients, and non-farm products may be subject to TN sales tax. Sales tax will be automatically calculated in the shopping cart.
Q. Do you ship?
Sorry! We no longer ship any products via mail or other carrier.
Q. How does pickup work?
Picking up at the farm is a breeze! We offer free on-farm pickups on Saturdays from 9 am to 12 noon. You can stop by anytime during these hours on Saturday. Enter the driveway leading to the barn and gardens and we'll greet you and bring your order to your car. We usually have add-ons available for purchase too!
Q. How does delivery work?
We offer doorstep delivery within a 10 mile radius of the farm for a $5.00 delivery fee. Deliveries are made during the window of 1 to 3 pm on Saturdays. We text a few minutes in advance, ring the doorbell upon delivery, and text again to confirm the delivery was made. If you will not be home, please leave a cooler with ice packs. Sorry, we cannot guarantee a specific delivery time and we are unable to reschedule deliveries. If your plans change and you'd like to change to farm pickup, just let us know in advance.
Q. Do you deliver to my address?
We deliver within a 10 mile radius of the farm. To check availability for delivery to your address, add an item to your cart, proceed to checkout and choose "ship". If you see the local delivery option on the next page, your address is within the delivery area.
Q. I won't be home for delivery. What size cooler do I need to leave outside?
A typical small order (about $25 or less) will be packed in a large brown grocery bag. Larger orders may be in two or more bags, so please leave a cooler containing ice packs large enough to fit the order. We highly recommend you retrieve the order within one hour to preserve the quality of your produce. This is especially true during the summer months and for prepared foods where food safety is a concern. We are unable to guarantee the quality of produce that is not immediately refrigerated.
Q. Help! I've had an emergency and can't pick up or accept delivery on Saturday. What can I do?
Life happens. We get it. Call or text us at (615) 628-7079 to discuss an alternate pickup time. Because we custom harvest and pack just for you, we are unable to refund orders after Thursday.
Q. Can I visit the farm?
We practice full transparency with our growing and farming practices and welcome you to visit to see how we do things. Saturdays during the pickup window (9 am to 12 noon) is a great time to visit since the gate is open and we are outside to greet customers. We occasionally host small groups and tours outside those hours. Contact us to inquire. Please keep in mind that we are a small, family-operated farm with a very heavy workload. Thank you!
Q. What is the meaning behind the farm name?
Our farm name is inspired by this ancient Chinese proverb which has deep meaning for our family: "An invisible red thread connects those destined to meet, regardless of time, place, or circumstance. The thread may stretch or tangle, but never break."
Q. What are your growing practices?
Red Thread Farm practices sustainable, regenerative farming methods and we're constantly learning new and better ways to produce nutrient-dense, healthy, clean food. We grow food on a human scale using hand tools with very minimal tillage to promote the health of our living soils. We never use toxic chemicals or synthetic fertilizers and we supplement our livestock's free range diet with non-GMO feeds. Red Thread Farm practices full transparency with our customers, so don’t hesitate to ask us anything!
Casey H., Leiper's Fork
"Everything is always so fresh and delicious. They pack it all just perfect. Lucky to have them so close!"
Suzanne S., West Franklin
"Ordering was so easy, the pick up was exactly as they said it would be. The crowning glory of this order was the lovely thank you card from the children!!! It will stay in my desk!"
Maria L., Brentwood
"My family loves your honey!! The flavor is fabulous!"
Dawn R., Nashville
"The carrots were almost every color...almost too pretty to eat! Tender and delicious."